Refund policy

Thank you for choosing Rio Bakes! We take great pride in crafting each product with care and the finest ingredients. Because all of our goods are freshly home baked and intended for immediate consumption, we have established the following policy to ensure a fair and transparent experience for all of our customers.


All Sales Are Final

Due to the perishable nature of our baked goods, all sales are final. We do not accept returns on any products once they have been purchased at any of our in-person sales locations.

We kindly ask all customers to inspect their order at the time of purchase before leaving our sales location.

 

Eligible Refunds & Exchanges

While we do not accept returns, we are committed to your satisfaction. A refund or exchange may be considered under the following circumstances:

  • Wrong item received — You were given a product different from what you ordered or paid for.
  • Product quality issue — A product was demonstrably spoiled, undercooked, or otherwise unfit for consumption at the time of purchase.
  • Allergic ingredient not disclosed — A product contained an ingredient not identified in our listed descriptions at the point of sale.

To be eligible, concerns must be raised at the time of purchase or no later than 24 hours after the transaction by contacting us through the information provided below. Claims submitted after this window may not be honored.

 

How to Submit a Concern

If you believe your purchase qualifies for a refund or exchange, please contact us with the following information:

  1. Your full name
  2. The date and location of your purchase
  3. A description of the issue
  4. A photo of the product, if the concern relates to quality

We will review your request and respond within 2–3 business days.

Email: myriobakes@gmail.com


Non-Refundable Circumstances

Refunds or exchanges will not be issued for:

  • Change of mind or personal taste preferences
  • Products that have been partially or fully consumed (except in cases of quality concerns)
  • Failure to pick up a pre-ordered item at the scheduled location and time
  • Products that were not stored properly after purchase


Custom & Special Orders

Custom orders (e.g., event orders, bulk purchases) may require a non-refundable deposit at the time of the order. Cancellations made less than 24 hours before the scheduled pickup date may forfeit the deposit. Please refer to the terms communicated at the time your custom order is placed.

 

Our Commitment to You

We stand behind the quality of every item we bake. If something isn't right, we want to know and will do our best to make it right within the terms of this policy.

This policy applies exclusively to in-person purchases made at authorized [Bakery Name] sales locations. Rio Bakes LLC reserves the right to update this policy at any time. Changes will be reflected on this page with an updated effective date.